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FAQ

SHIPPING


Q. How much is shipping?

A. Shipping to the lower 48 states is free for all items.

Q. Can I have my order shipped 2nd Day or Next Day Air?

A. Yes, along with free ground shipping, we offer 2nd Day Air and Next Day Air to the lower 48 states. (Additional Charges will apply)

Q. How will my order be shipped?

A. We use all major carriers to get your order delivered to you in the fastest possible time.

INVENTORY


Q. I need a material you don't have on your website, can you get it for me?

A. Unfortunately we don't source materials or sell anything other than what we have listed on the website.

Q. Do you offer fabrication services such as bending, drilling or threading?

A. No, we decided long ago to leave that to the professionals that make a living doing just that, in fact most of our customers are in that type of business.

Q. Why don't you offer custom sizes?

A. To keep our prices at the lowest possible, we made a decision to offer standard sizes, this reduces waste and processing time for the materials we do offer.

Q. Why can't I find the exact size or length I need?

A. All the items listed for sale on our website are what we currently have in stock and ready to ship. Our warehouse serves as a processing center only for cutting materials to our standard sizes, therefore we don't quote custom sized pieces.

Q. What do all these numbers and symbols mean?

A. All our sizes are described in inches (decimals and fractions)
When listing sizes for products on our website, we try to list boh the decimal and fraction if possible to make finding the size you need quick and easy. Such as 0.375" (3/8 inch).

Sometimes due to the sizes produced listing the fraction is not possible, so we list the size by decimal only. Such as 1.410 inch.
All sizes are listed to the 3rd decimal point to keep a clean, easy to read website.

The quotation which is found on most every product references size by inches ..... (") = inches

RETURNS AND REFUNDS


Q. Can I return an item?

A. Yes, we offer refunds for items up to 30 days from the date of purchase. You will be responsible for return shipping cost to get the item back to us.

    If any problem exist on your order that was our fault we will send a replacement or a refund.